Urgent Appliance Repair ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at urgentappliance.com .

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Service address (if provided)

Automatically Collected Information

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Interaction data, including clicks, scrolling, and navigation

2. Use of Microsoft Clarity

We use Microsoft Clarity to better understand how users interact with our website. Clarity may record mouse movements, clicks, scroll behavior, and general usage patterns. This information helps us improve user experience and optimize our website.

Microsoft may process this data in accordance with its own privacy policy: privacy.microsoft.com

3. How We Use Your Information

We use your information to:

• Provide appliance repair services
• Respond to inquiries and service requests
• Improve website performance and user experience
• Communicate with customers regarding appointments and services

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. By using our website, you consent to the use of cookies and analytics tools such as Microsoft Clarity.

5. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers, such as CRM systems like Workiz
• Analytics providers, such as Microsoft Clarity
• Legal authorities if required by law

6. Data Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to request access to your data, request deletion of your data, or opt out of certain data collection. To make a request, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites, such as Google or social media platforms. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.